Customer Reviews for Mazda of Poughkeepsie Poughkeepsie, NY

Finding the right car at the right price, is often a challenge. Finding the right dealer to do business with, well that too can be as much of a challenge.

At Mazda of Poughkeepsie in Poughkeepsie, NY, customer satisfaction is our top priority. Our knowledgeable sales and service teams raise the customer care bar to the highest level. If you have never purchased or had your car serviced here at Mazda of Poughkeepsie, allow us the opportunity to earn your business.


We went into the dealership in order to find out about their most recent sale taking back all the older Mazda models and trading up to the new Sky Active Mazdas. My fiance got a call from Kyle originally trying to get ber to come in and test drive at least. We were both skeptical since the car was one year old and barely any miles, why increase the payments since we were stretched already. We had both said "no" initially because we knew it would blow the payments up high. We finally made time on a weekend to come in. Kyle came across and was very professional about the whole thing and I told him we were not financially able to take on this kind of change but welcomed the free test drive. After driving it we saw it had all the features including bluetooth and cruise control, both of which were not available on the modek we had. We explained we couldn't pay more than $280/month because that was even higher than our original budget. Kyle was back and forth with his financial manager who played the numbers game with us. His financial manager who I thought wouldn't budge on the price of $330/month knocmed it down to $295/month. After considering that we would save on gas the savings was factored into our payments for the car and in reality we would save about $150/month on fuel. So the extra $15/month was affordable finally. Thanks to Sean and Kyle we saved money and got the car we could both agree on. Did I mention that we came in on the last day of the sale and still managed to get everything put through. That's what I appreciate the most, the fact that it wasn't a do or die sale, no one pushed us around and no one made us feel guilty about low balling the price. All things considered, we are both going back to Mazda of Poughkeepsie.
Bakwoods    

The whole experience was amazing!! Everyone was great and easy going! No pressure was felt!!! Thank you for everything! We will deal with them again
Mmartin35    

We had no idea what we were looking for. We thought we wanted used (2009/2010). Went to several dealers to check things out. When we got to Mazda, we told Sean we wanted a used car. He showed us several but we were indecisive. He told us about the deals we could get on a 2012 and that's what we went with. So far, we love the car. Sean was very patient and he really helped us come to a decision. He explained everything to us so we felt comfortable with our decision, even went above and beyond when he drove me home to get the title I forgot on our trade in! He lead us to the Mgr? (can't remember his name) and we worked out a deal on the price. Picked our car up the next day and have been enjoying it every day since.
barb4143    

I just purchased my second Mazda from this dealer. I highly recommend this dealership for the following reasons: my salesman Sean Lewis was professional, understanding to my needs, and went above and beyond to satisfy me in what I was looking for. In addition, the sales manager, Sean, was so helpful to seal the deal. This dealership is like family. They listen to you your needs, do NOT pressure you, and work the numbers to seal a deal. As a teacher in the area, they even used my union discount to make the sale even better!!! You can't ask for more. I had been to every dealership on Route 9 and this one is EXCEPTIONAL!!!! I will be sending many people their way. Thank you MAZDA of Route 9.. I'll be back.....
carolm3052    

I recently purchased my first Mazda from Mazda, Poughkeepsie, NY. The customer service there was great! I worked with Matt Bruno who was very patient, non-pressuring and very attentive to my preferred needs. From The sales managers to the financial manager as well all worked harmoniously to ensure that I had an unstressful car buying experience. I recommend anyone who is looking for a Mazda or a used car to first stop at Mazda, Poughkeepsie, NY.
V.Williams    

I will be telling my friends to go to Mazda of Poughkeepsie for their car needs. The service I got from Justin and the sales manager were outstanding. Justin was so upbeat it was a pleasure dealing with him. The finance guy, Shawn, was also great to work with.
jerryv42    

I and my family have purchased 4 vehicles at Mazda of Poughkeepsie and 4 vehicles when they were Saturn of Poughkeepsie. We keep going back because of the excellent customer service provided by their sales men, finance manager and general manager. I have recommended them to anyone else looking for a vehicle because of the great service we have and continue to receive. They know what I like in a vehicle and are always willing to help. They go out of their way to help the customer and as someone who works as a customer service rep myself this is extremely important. Kevin in the service dept has also been helpful when I have brought my vehicles in for regular maintenance. Mazda of Poughkeepsie is an OUTSTANDING auto dealership!
zagerd@aol.com    

Great experience all together. Never owned a Mazda IN MY life. It's really nice. Every one from my salesman "Justin", to my finance guy "Shawn" were all so very helpful.
kimmie3203    

The minute I walked into the dealership Justin was very nice and helpful. He showed me many different cars and helped me pick the right vehicle for me. He was full of energy and made me feel very comfortable. I am now a Mazda girl forever he made my first car buying experience amazing. I would recommend Mazda of poughkeepsie and Justin as a sales person any day!!! The finance guy Shawn was also very nice and helpful. Everything went smooth!!!
Parent2222    

My visit to Mazda Poughkeepsie far exceeded any expectations. The atmosphere and the engery was great. I had a trade-in and Nick, Tony and Jason really made sure that I was getting into the best deal. They made it easy and fun! I would encourage anyone that is in the market for a new or used car to visit them. I've been to many dealships in my lifetime but my experience there has made me a current customer and definitely a repeat customer. Thank you!
CIiao    

I purchased a CX-5 2 weeks ago and everyone at Mazda of Poughkeepsie was great to deal with. I went in not knowing what I wanted, drove a couple of cars there, shopped around at other dealerships, went back to test drive at Mazda again and internet priced once I decided on the CX-5. No other dealership was as helpful during my initial visits or able to help me decide on whether to go with a sedan or crossover. No other Mazda dealer in a 60 mile radius was as easy and forthcoming in price talks. Nick Hill was especially helpful and did not pressure me at all during my decision and was readily available to answer my questions during the couple of weeks I was deciding. The day of pickup went smoothly and quickly. There were no surprises and everything was in order and waiting for me. I highly recommend Mazda of Poughkeepsie to everyone. I intend to be a long term loyal customer there.
Pam 2013  Mazda   CX-5

I went to Mazda of Poughkeepsie last week to buy my new Mazda 3 skyactiv. I love my new car and loved the employees. My salesman (Justin) was very professional and knowledgeable on all of the cars in their inventory. I recommended this dealership to my family and friends. The next car I will be purchasing will definitely come from Mazda of Poughkeepsie. Once again thank you Mazda for your amazing customer service and great prices.
Bob Crandle 2011  Mazda   CX-9

I came to the dealership after having a bad experience with other dealerships. I was looking for a used car for my son who is off at college. Jay was very helpful in exPlaining all the different vehicles that he thought would fit my sons needs. He showed me a beautiful nissan altima that i fell in love with myself. So i knew it was the car for my son. Jay took me for a nice test and tony made sure that the numbers were affordable. Jay set up this whole suprise for my son so that when he came in to "look at a car" jay had his altima in the showroom with suprise balloons and everyghing. This dealership definitely went above and beyond to make a car buying experience fun and without any stress at all. Will be back there soon to purchase a car for my wife.
Chad Seymore 2012  Mazda   3

My visit to Mazda Poughkeepsie far exceeded any expectations. The atmosphere and the engery was great. I had a trade-in and Nick, Tony and Jason really made sure that I was getting into the best deal. They made it easy and fun! I would encourage anyone that is in the market for a new or used car to visit them. I've been to many dealships in my lifetime but my experience there has made me a current customer and definitely a repeat customer. Thank you!
Mandy Banks 2013  Mazda   Cx-5

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